STORE FAQs
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DO YOU SHIP INTERNATIONALLY?
We ship worldwide. Almost all countries are listed in the drop down order form. If for some reason your country is not on the list please let us know so we can find out your shipping costs.
As we are based in the UK, the prices shown are in British Pounds.
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HOW MUCH IS P&P?
This depends on the country you live in, however we've now attempted to offer shipping based on weight of order.
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I NEED TO CHANGE MY SHIPPING ADDRESS
Please contact us HERE ASAP. We cannot stress enough, double check your address on your PayPal / order confirmation. We cannot change anything after your order has been sent. We can only wait for your order to return before we are able resend it.
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IF YOU ARE MISSING / RECEIVED INCORRECT / DAMAGED ITEMS
Please contact us HERE if any of the above applies to you. Please include your order number.
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WHEN WILL MY ORDER ARRIVE?
We send orders twice a week via Royal Mail, all orders are sent First Class. Unless you select the tracked option (if available for your country), we are unable to provide full tracking after it leaves the UK.
† UK 1-2 business days
† EU 3-7 business days
† USA (via USPS) & Canada 7-14 business days
† Rest of the world 7 - 21 business days
*PLEASE BE AWARE, ORDER WORLDWIDE ARE TAKING MUCH LONGER THAN USUAL DUE TO THE PANDEMIC, THIS WILL ALL BE EXPLAINED IN YOUR ORDER DISPATCH EMAIL.
IF YOU LIVE IN THE USA, USPS IS THE CARRIER. USPS SEEM TO EXPERIENCING LARGE DELAYS. DO NOT PANIC. REPEAT, DO NOT PANIC. YOU WILL RECEIVE YOUR ORDER.
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IS UNCLE ACID & THE DEADBEATS MERCHANDISE AVAILABLE ANYWHERE ELSE?
No, besides from our concerts, currently this is the only place you can purchase official Uncle Acid merchandise.
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I CAN'T FIND YOUR MUSIC IN MY LOCAL RECORD STORE
Rise Above Records are an independent label, they do have distribution in many countries worldwide, however if you cannot find it in your local store, ask them to order it for you... It helps us when stores request our albums.